Charles Dettloff - Mim

Charles Dettloff is an experienced program manager currently leading the Voice of the Customer and Digital Analytics initiatives at Blue Cross and Blue Shield of Minnesota, where a focus on member-centricity shapes business decisions. With a strong background in consumer and marketing insights, Charles has developed and refined various Voice of the Customer programs across multiple organizations. Prior roles include managing aftermarket analytics at United Technologies, directing marketing planning and analytics at Carlson Wagonlit Travel, and overseeing category management development at Berry Plastics. Charles holds a Master's degree in International Marketing from the University of St. Thomas and dual Bachelor's degrees in German and Russian Studies from Luther College, as well as Deutsche Philologie from Westfälische Wilhelms-Universität Münster.