Małgorzata Kamińska

Małgorzata Kamińska has a diverse professional background with extensive experience in customer experience management and transformation. Małgorzata is currently working at BNP Paribas Bank Polska as the Managing Director of Transformation & Customer Experience Development. Prior to this, they held the position of Head of Customer Experience & Customer Advocacy at the same company. Before joining BNP Paribas, they worked at DBMS Sp. z o.o. as an Online Marketing Performance Manager. Earlier in their career, they spent a significant amount of time at Orange Polska, where they held various roles including Head of Customer Experience Management Department and Head of the Effectiveness and Operational Analyses Department. During their tenure at Orange Polska, they demonstrated strong leadership skills and successfully implemented numerous projects aimed at improving customer service quality and operational efficiency. Overall, Małgorzata Kamińska has a proven track record in managing and optimizing customer experience and driving transformation initiatives.

Małgorzata Kamińska has a Master's degree in Economics of Insurance and Banking from the Higher School of Insurance and Banking in Warsaw, obtained between 1999 and 2003. Małgorzata also completed post-graduate studies in the Academy of Leadership Psychology at Warsaw University of Technology between 2015 and 2016. Additionally, they obtained a Certificate of Project Management from George Washington University, although the specific date of completion is not provided. Małgorzata also completed an Executive MBA at Kozminski University in Warsaw between 2009 and 2011.