Ali Karmali

Ali K. is an experienced Customer Success Manager currently focused on mid-market clients at Boast, where the mission involves assisting companies in capturing R&D tax credits through innovative software solutions. Previous roles include managing customer relationships for small and medium-sized businesses at Boast and serving as a Compliance Manager at the Canada Revenue Agency, where Ali negotiated payment arrangements for corporations and improved delinquency metrics. Additionally, Ali has experience as a Senior Customer Service Representative at Instacart, contributing to enhancements in app functionality based on customer insights. Ali holds a Bachelor's in Management specializing in Human Resources from The University of Lethbridge and a diploma in Finance from the Southern Alberta Institute of Technology.