Helen Zapata

Helen (Koutroubinis) Zapata is a Customer Care Manager and Training Specialist at BOBST, where responsibilities include ongoing customer support and managing the onboarding training process for new hires. With extensive experience in retail and customer service, previous roles include Customer Care Specialist at Toys"R"Us, where positions ranged from Senior Space Planner to Assistant Manager of Merchandise Presentation. Helen's earlier professional background features roles as Store Manager at Janie and Jack and Janeville, Co-Manager at GUESS?, Inc., and Assistant Manager at Charles David and Talbots. Helen holds a Bachelor’s degree in Psychology from Ramapo College of New Jersey and an Associate’s degree in Liberal Arts from Bergen Community College, with prior studies at SUNY Oneonta.