Desiree Mitcham

Desiree Mitcham is the Customer Success Manager for SMB at Bonusly. Desiree has over five years of experience in the events industry. Desiree started their career as a Sales Team Lead- Insights, Marketing & Innovation at KNect365. There, they were responsible for managing the day to day operations of 4 account managers while continuing to maintain personal event revenue goals and targets. Desiree also served as a primary liaison between sales & marketing team; responsible for providing weekly sales pipeline, reporting pipeline and providing suggestions to refine business processes to ensure efficiency.

In December 2018, Desiree left KNect365 to join Preqin as their Client Success Manager. There, they were responsible for generating sales revenue in line with assigned individual targets and objectives for each event. Desiree also served as the primary point of contact for clients to answer client inquiries regarding conference agenda, workshops and registration in a timely manner.

Most recently, in April 2020, Desiree joined Bonusly as their Customer Success Manager for SMB.

Desiree Mitcham earned their Bachelor of Science in marketing from Penn State University.

Some of their coworkers include Tian Yen - Customer Success Specialist, Katie Nihen - Customer Success Manager, and Amber Redig - Customer Success Manager. Their manager is Mike Mocerino, Customer Success Manager Team Lead.