Ella Fraase Storm

Head of Customer Success at BookingSync

Ella Fraase Storm has a diverse work experience history. Ella'smost recent position was as Head of Customer Success at Smily, formerly BookingSync, starting in December 2018. Prior to that, they held the role of Customer Care Agent and OnBoarding Specialist at the same company from October 2016 to December 2018. In this role, they were responsible for responding to customer support inquiries, building a support community, managing new client OnBoarding projects, providing trainings, and improving internal processes and tools. Additionally, Ella worked as a Vendeuse en biscuiterie at La Biscuiterie Basque from June 2016 to September 2016, and as an Agent d'accueil touristique at Office de Tourisme Les Menuires from November 2014 to April 2015.

Ella Fraase Storm's education history begins in 2009 when they attended Lycée Hôtelier Quercy Périgord and obtained a Bac Technologique degree in Gestion Hôtelière. Ella then continued their education at Institut Limayrac from 2011 to 2013, where they completed a BTS Animation et gestion touristiques locales - BTS AGTL degree. In 2013, Ella enrolled at ISTHIA - Université Toulouse - Jean Jaurès and obtained a Licence Pro Nouvelles Technologies de l'Information et de la Communication Appliquées au Tourisme degree in 2014. The field of study for all the degrees is not specified.

Links


Timeline

  • Head of Customer Success

    December 1, 2018 - present

  • Customer Care Agent and OnBoarding Specialist

    October 1, 2016