Ivana Zarkovic Cspo

Ivana Zarkovic CSPO, ITIL4, is a seasoned professional in service delivery and IT management, currently serving as Service Delivery Manager and Digital Services & Support Team Leader at Bosch Srbija since December 2021. Prior to this role, Ivana held positions such as Software & Cloud Analytics Manager at Crayon and IT Infrastructure Team Leader at Inovatec Systems, where leadership of the DevOps and System Admin team was a key responsibility. Ivana also contributed as Technical Support Team Lead and IT Systems & Support Specialist at Learnlight, and as Help Desk Specialist/WiFi Support Specialist at NCR Corporation. Educational qualifications include a Master’s degree in Spanish language and literature from the Faculty of Philology, University of Belgrade, and a certification as a Network System Administrator from IT Academy.