Full-time · Switzerland
👋 About Boundless Life
Boundless empowers remote workers to experience - with their families - the nomad lifestyle many people without children have been enjoying for years. It creates a complete "live abroad" immersive experience for families looking to get the most of what the digital age and the world can offer.
Through premium kid-friendly lodging and a cutting-edge education system that follows the children wherever they go, Boundless brings together a community of like-minded families who want to explore the planet while working remotely and having a positive impact on their lives and the world.
Since we were founded in 2021, we have quickly grown to 5 locations across two continents and close to 100 team members of different nationalities.
We’re continuing to grow at a fast pace. This year alone we’re opening 2 new locations and have ambitious goals to empower people to have more fulfilling lives by designing a lifestyle enabling balance, growth, and deeper connections with ourselves, our families, nature, and the world.
🙌 The Role
The primary purpose of this role is to ensure that Boundless Life delivers a consistent, high-quality experience for all guests across all locations. This involves creating and maintaining playbooks and processes, supporting and training Experience Champions, and designing a seamless customer journey that meets and exceeds guest expectations. The overarching goal is to achieve high guest satisfaction and create memorable experiences that reflect the Boundless Life values.
During your day to day, you will be responsible for:
Design a comprehensive customer journey from arrival to departure, ensuring positive experiences at each touchpoint
Plan and execute guest experience events, including welcome and farewell events, to enhance guest engagement and satisfaction.
Build and manage service offerings with partners to enhance guest satisfaction and location revenue
Monitor and manage a unique, authentic experience and ensure excellence in events and activities offering across all Boundless locations
Ensure all locations operate at a consistent level, providing families with a familiar environment and value, no matter where they travel with Boundless Life.
Establish and regularly update Experience and Services Chapters and Playbooks to maintain consistent operations
Help recruit and train new Experience Champions to ensure all locations meet consistency standards
Obtain feedback through location visits to understand specific operational execution
Ensure all locations support social media and content creation
Collaborate with Education Leads for overlapping activities and revenue opportunities
Coordinate processes, pricing, and contracting with partners
Track and report performance of each partnership item
Establish commission-based programs with activities and local vendors
Develop relationships with tour operators for Hero Trips
Recommend activities and accommodations for key celebration dates to offer discounts and earn commissions
🫶 About you
To be successful in this role you will need to leverage your experience designing a positive customer journey and consistently delivering on creating a memorable experience for customers in multiple locations. You will also leverage your experience creating strong self-led communities that are highly engaged and.
You will be valued for:
Your proven track record designing experiences for a global brand on multiple locations
Your ability to engage customers to actively participate in community building
Your experience creating memorable customer journeys
Experience organizing events on multiple locations globally, while maintaining a consistent feel across locations
Your background creating global experience playbooks and processes.
Consistently achieving high guest satisfaction and NPS
Excellent interpersonal, communication, and decision-making skills
Great organizational skills and ability to multitask
Your ability to establish win-win partnerships with 3rd party vendors.
Your ability to thrive in a fast-paced environment
💥 What’s in it for you
Fully-remote role
Fast-growing company with strong financials.
A mission-driven company and team.
Potential to grow with the team as the company grows.
Be part of creating a new lifestyle concept in the experience economy.
Discounts to participate in Boundless Life cohorts in all locations.
✨ What's Next?
The process might change slightly as we go along, we will keep you posted at all times.Â
Want to know more about working at Boundless Life? Check out our story!