Chong Ding is an experienced professional in quality assurance and financial analysis, currently serving as a GRC Quality Control Assessor and Quality Assurance Analyst at BPA Quality in North America since January 2019. In this role, Chong Ding provides Remote Call Monitoring Services to evaluate interactions between agents and customers, delivering performance feedback and assisting organizations in enhancing customer service and maximizing sales. Previously, Chong Ding worked as a Financial Assistant at ICBC, performing financial risk assessment analysis and helping managers with loan contracts and financial risk advice. Chong Ding's academic qualifications include a Master's degree in Business Statistics from Hofstra University and dual Bachelor's degrees in Economics from Wuhan University and Human Resources Management from Hubei University of Technology.
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