ICT Support Engineer

We are looking for a professional, enthusiastic, and flexible individual with experience of working in a busy office and remote environments. The candidate must have excellent communication skills, able to work well within a team, but also manage their own workload with good time management. We offer a competitive salary and benefits package.

Brand Addition is an exciting business to work for and has a leading position in the market of providing creative, cost-effective branded products to some of the world’s most well-known brands. We operate a complex multi-site environment, hosting many different systems which enables us to provide class leading solutions to some the world’s largest companies.

The successful candidate will have a desire to go above and beyond, be flexible with out of hours working when needed and be able to travel occasionally to both our UK and non-UK offices.

The Role:

• To provide a high level of support to the business, with a primary focus on providing break/fix resolution and to be an escalation point for the junior support engineer whilst assisting the other support engineers across the group’s server and network infrastructure.

• Work alongside the IT Support Manager, Group IT Infrastructure Manager and Group Business Systems Manager to ensure the appropriate level of ICT support is provided to the business on a daily basis.

Reports To: IT Support Manager

Key Responsibilities

• To ensure maximum availability of business systems, communications platforms, servers, and network infrastructure

• Keep abreast of IT best practices and implement where applicable

• To manage your own workload to support the following areas:

  • Server & Storage resource allocation & monitoring
  • Backup management
  • Users & profiles
  • Data replication
  • Remote access platforms and services
  • Client and server patching
  • Authentication
  • Permissions access
  • Mail filtering systems
  • Workstation build setup & support
  • Software deployment
  • Mobile device management and support
  • Printer system management
  • Users and groups management
  • Configuration and procedural documentation
  • Systems training creation
  • Basic network support

• Taking responsibility for the quality of all work produced and ensuring that it has been tested correctly before release to the business.

• Liaise with 3rd party software, hardware and service providers as required. Manage work requests to ensure development and maintenance requests are within agreed budgets and SLA’s.

• Provide recommendations of improvements that can be made and/or new systems that will improve the efficiency of the business.

• Ensure that configuration, training and procedural documentation is created and kept up to date for all systems.

• Help in developing an effective Security Awareness Training program for all Staff

• Be a leader to set the standard within the department, setting the standard for communications, information security standards against industry best practices and business needs

• Help in the development of other members of the IT team

• Prioritise the use of your own time effectively to give enough time to longer term and complex issues and projects, as well as for completing short term demands

You will have experience in the following areas

• Support within Microsoft Windows Networks
• Microsoft Windows Operating Systems
• Microsoft Office Suite
• Workstation Imaging Software
• VoiP Telephone System Support
• Network Cabling and Patching
• User Account Creation and Administration
• Managing Users and Groups in Active Directory
• Microsoft cloud solutions
• Corporate Anti-Virus Management Packages
• Support of ERP Systems
• Remote Desktop Solutions
• Local and Remote Support
• Mobile phone and MDM solutions
• Remote Access VPN
• Powershell knowledge

Desired

• Mitel Micollab VoIP phone system
• Networking protocols including TCP/IP
• PDQ Deployment
• Microsoft RDS environment
• Virtualisation Technologies
• Veeam Backup & Restore
• VMWare and/or Hyper-V
• Recognised IT Qualification
• Clean Driving License