Marcos Leon

Marcos Leon is an experienced professional in business analysis and operations management, currently serving as an Associate Business Analyst at Bright Health since October 2020, where responsibilities include supporting Work Force Management tasks, forecasting labor requirements, and enhancing Contact Center operations through data analysis. Prior to this role, Marcos held multiple positions at Express Credit Union from May 2016 to August 2020, including Member Services Manager, where data compilation and productivity enhancement were key focuses, and Member Support & Operations Specialist, which involved optimizing sales techniques and ensuring customer service excellence. Early career experiences included serving as a Community Teller & Financial Counselor, demonstrating a strong foundation in financial analysis and customer relations. Educational qualifications include a Master of Business Administration in Finance from City University of Seattle and a Bachelor of Arts in Business Administration, Finance from Concordia University, Nebraska.