Mary Ann Carberry

Mary Ann Carberry is an experienced Technical Support Engineer with a comprehensive background in endpoint security and enterprise marketing management. Currently serving as a Tier 3 Technical Support Engineer at Brightcove since April 2018, Mary Ann has held various roles in technical support, including Senior Technical Support Engineer at Carbon Black, Inc. and Team Lead/Subject Matter Expert at IBM. With expertise in managing critical customer issues and providing advanced technical assistance, Mary Ann has contributed to the development of support processes and improved customer satisfaction across multiple organizations. Educational qualifications include a BA in English from Mount Holyoke College and an MS in Information Systems from Northeastern University.