Pj Ramos

PJ Ramos is an experienced Technical Support Engineer with a career at SoundThinking (formerly ShotSpotter) spanning over a decade, currently serving as a Tier 3 Technical Support Engineer. Responsibilities include hiring, training, and coaching team members while implementing best practices in Customer Support. Prior roles include Tier 2 and Tier 1 Technical Support Engineer positions, where management of customer tickets and the development of strong customer relationships were key. Previous experience includes serving as a Lead Incident Reviewer and roles in customer support at Bill's Towing and public safety communications with the City of San Jose Police Department. PJ Ramos holds a Bachelor of Arts degree in Humanities from De La Salle University.