Susanne Kim

Susanne Kim has a strong background in customer support and management roles. Susanne is currently working as the Director of Customer Support at BrightEdge. Prior to that, they worked at Blend as a Manager of Premier Support and also held the role of Enterprise Premier Support. Susanne has experience as a Customer Service Leader at HelloTech Inc. and as the Head of Customer Support at Enjoy Technology, Inc. Susanne also served as the Director of Customer Operations at Invoice2go, where they successfully launched phone support and implemented a Customer Success Program. Before that, they were the Senior Customer Support Operations Manager at Upwork, overseeing a large team and improving customer satisfaction scores. Susanne also held a position as an Operations Manager at Yahoo, where they managed a team responsible for user safety and content moderation. Susanne started their career as an Account Executive at BAJobs.com and Infinity Broadcasting, where they excelled in account management and sales.

Susanne Kim has pursued a Bachelor of Arts (BA) degree from San Jose State University. No specific start or end year information is provided.