Zane K.

Zane K. has a diverse work experience spanning from 2014 to the present. Zane started their career as a Surface Mount Operator at Texcel Technology Plc, where they were responsible for operating automated equipment and managing the surface mount area.

Zane then worked as a Technical Support Advisor/Panel Advisor at Kantar Worldpanel, where they worked on various research panels and collected data on TV viewing, Internet browsing behavior, and shopping habits.

After that, Zane joined Vision Critical as a Technical Support Analyst and later transitioned into the role of a Customer Success Manager. In these roles, they provided support for a customer intelligence platform, managed contracts worth over £200,000 in annual recurring revenue, and ensured customer satisfaction through best practices and training.

Zane's next role was at DeepCrawl as a Customer Success Manager, where they were responsible for managing UK client accounts, facilitating SEO KPI creation, and handling account admin and client-facing responsibilities.

Zane then worked at Ralph Lauren as a Sales Associate, gaining hands-on sales experience and providing high-level customer service to achieve sales targets and develop brand loyalty.

Zane's next position was as a Self Employed individual in a family business, followed by a role as a Technical Support Analyst at Softlink, where they provided online and phone support to clients and trained them on software usage.

In their most recent position at BrightEdge, Zane started as a Client Support Analyst and was later promoted to Senior Client Support Analyst. Zane specialized in providing support to global clients, handling sales demos, reviewing and prioritizing escalations, and contributing to process improvement efforts. Zane also took part in recruiting efforts and worked closely with other departments to achieve resolutions for clients.

Overall, Zane has gained a range of skills and experience in technical support, customer success, sales, and process improvement throughout their career.

Zane K. completed high school at The John Roan School from 2005 to 2010. Afterward, they furthered their education at Goldsmiths, University of London, where they earned a Bachelor's degree in History from 2012 to 2015.