Nicole Lederman

Nicole Lederman is a seasoned professional in customer success management with extensive experience in the technology and education sectors. Currently serving as a Sr. Customer Success Manager at BrightHire since June 2023, Nicole implements AI recruiting tools and enhances user engagement to streamline hiring processes. Previously at Prelude, now part of Calendly, Nicole played a key role in scaling customer success initiatives and maintaining a significant book of business, achieving a 98% retention rate. Other notable roles include managing fraud prevention operations at brightwheel and holding various positions at Animation Mentor. Nicole's educational background includes a Strategy Execution Certificate from Harvard Business School Online and a BA in Psychology from Sonoma State University.