Zoe Lenagh-Glue

Zoe Lenagh-Glue is a seasoned Senior Product Manager at British Airways, specializing in digital product management for the Help Centre and Chatbot, focusing on enhancing customer self-service capabilities. Prior to this role, Zoe served as a Product Manager at CountdownX (Woolworths NZ), where responsibilities included developing product strategies for post-order and delivery experiences, along with eCommerce logistics management. Zoe's career began at Zenith Technology Corporation Limited as an Administrative Assistant and Sample Collection Personnel. Additionally, Zoe has extensive educational qualifications, including a Master of Business Administration from the University of Otago and experience studying leadership at Hurricane Island Outward Bound School, coupled with a Bachelor of Biomedical Science.