Callie Beraj

Callie Beraj has extensive experience in customer service and planning roles, primarily at British Gas since August 2017, where responsibilities include serving as a Social Media Customer Advisor and a Real-Time and Short-Term Planning Analyst. In the social media role, Callie excels in resolving complex customer inquiries and achieving KPIs through platforms like Facebook and Twitter while demonstrating compassion and attention to detail. As a planning analyst, Callie creates and adjusts workforce schedules, monitors call queues, and collaborates with multiple sites to ensure smooth operations. Previous experience includes a Sales Advisor position at Sky, handling inbound sales and customer inquiries, and a Nursery Assistant role at Stepping Stones Day Nursery, focusing on child care and development tracking. Proficient in SAP, AWB, workforce management systems, and Microsoft Office, Callie combines a strong service orientation with analytical skills.