Johannes Klapheck

Johannes Klapheck is a seasoned professional with extensive experience in customer experience, digital strategy, and premium product management. Currently serving as Customer Experience & Digital Director at British Gas since April 2024, Johannes previously held the position of Director - Customer Strategy & Transformation at Sky from May 2021 to April 2024. Johannes spent several years at American Express, where significant roles included Vice President of International Premium Products and Director of Customer Experience Strategy & Operations. Notable achievements encompass leading strategy and innovation for iconic premium products such as the Centurion and Platinum Cards, as well as optimizing global servicing models and enhancing customer experience for ultra high net worth individuals. Johannes holds a Master's Degree in International Marketing from the University of Sussex and a Bachelor's Degree in International Business from the University of Brighton.