Sarah-Jane Russell

Sarah-Jane Russell has over 27 years of experience in the energy sector, primarily at British Gas, where roles have included Head of Metering and Billing, Senior Regulatory Affairs Specialist, Customer Join & Leave Manager, and Customer Processing & Data Manager. Responsibilities encompass operational ownership of the acquisition process, team leadership, and management of Metering Industry functions, ensuring compliance and accuracy in customer data across industry participants. Previous positions at British Gas include Metering Operations Manager, Business Readiness Support Manager, Process Support Manager, and Senior Business Analyst, showcasing a deep expertise in customer experience optimization and data management.