Shabs Dakri

Shabs Dakri is a Customer Experience Quality and Compliance Coach at British Gas, a position held since July 2009. Prior to this role, Shabs served as a Quality Assurance Manager at Dyno, a British Gas company, from April 2019 to July 2020, focusing on auditing and supporting franchises and contractors to ensure compliance with FCA regulations for fair customer outcomes. Additionally, Shabs was the Home Insurance Operations Leader at British Gas Insurance Limited from October 2017 to July 2020, where responsibilities included implementing an innovative product aimed at transforming home protection for customers.