Myles Shipway is a Customer Solutions Design Specialist at BT Group since April 2025, with extensive experience in workforce management (WFM) across various roles and companies. Prior to BT Group, Myles served as a Senior Technical Project Manager at TTEC, delivering WFM infrastructure globally and collaborating with multiple teams to establish various contact centers. Previous positions include leading WFM transformation and implementation projects at Accenture, working as an Implementation and Transformation Consultant for various organizations, and holding specialized roles such as Genesys WFM Consultant for NTT Ltd. and the Department for Work and Pensions. Myles's career highlights include significant contributions to WFM projects in diverse environments and a strong background in systems design and integration. Education was completed at Northumbria University.
This person is not in any teams
This person is not in any offices