Account Manager

bunch is at the forefront of transforming Europe's private markets. We provide a comprehensive, end-to-end platform meticulously designed for fund managers, investors, and founders.

To expand our core team, we're seeking a passionate Account Manager who wants to play a pivotal role in growing our business and revolutionising the private markets.

How the role contributes to the company's vision

Customer happiness is paramount to our success, and building a dedicated team to their accounts is crucial. This role will serve as customers' main point of contact, ensuring their satisfaction and driving upsells, referrals, and positive feedback.

Top responsibilities

• Serve as the main point of contact for customers, liaising between operations, product, sales, business development, and legal teams.
• Drive deals and customer tasks as the project manager throughout each stage of the customer lifecycle after sale.
• Build and maintain relationships with customers, driving upsells and gathering feedback through retrospectives.
• Take ownership of customer satisfaction metrics including NPS, upsells, referrals, and escalations.

Initial priorities

• Take over the book of accounts for account management.
• Refine the process of collecting NPS scores.
• Develop onboarding materials for new customers.

What you should bring with you

• 3-5 years of professional experience, with 1-3 years in SaaS customer success or account management roles.
• Prior experience in managing relationships with enterprise-level customers with sophisticated and specialised requirements.
• Exceptional and articulate communication skills in English and German.
• Ability to dissect and simplify complex subjects for effective communication, while holding a personable attitude.
• Proven experience with a CRM, ideally HubSpot.
• Capacity to adapt and pivot seamlessly in the fast-paced and dynamic environment of an early-stage startup.

Why you should join bunch

• This role is at the forefront of customer interaction, offering the opportunity for relationship-building, networking, and collaborating across all departments of the company.
• Take part in a network of people passionate about investment and work closely with the most interesting players in the private market.
• Benefit from working with a diverse mix of talents, unrivalled energy and team spirit within a culture of drive and ownership.
• Flexible hours, hybrid office setup, and 28 days of vacation per year plus public holidays.
• A competitive compensation package.

What your interview journey will look like

• First interview with the People team (20min) to get acquainted with the bunch and to understand if what we’re offering is what you’re searching for
• Deep-dive interview with Chey Lake, our Sales & Customer Success Lead (30min) - discover the role in more detail and discuss how your journey has prepared you for it, your learnings along the way, your goals and your overall personal purpose
• Practical Interview with the Account Management Team, Chey Lake & Emma Shaw (60min), to demonstrate your way of approaching Account Management, working and communicating your output.
• Final meeting with our Founders (30min) to further learn about our vision and discuss any open questions
• Reference Calls to get a feel for your relationship-building ability

About bunch

bunch is an investment tech startup founded in Berlin in 2022. With a proven track record, bunch has garnered trust from over 2,000 investors, who have collectively committed close to €2 billion through the platform.

Our dedication lies in driving private markets into the 21st century. This transformation is achieved through digitisation of the investment process, ensuring efficiency and ease of access.

At bunch, we are committed to creating an inclusive environment for all employees because we value and celebrate diversity. We are an equal opportunity employer, which means we do not tolerate discrimination toward any of our applicants or employees.