Bobby Wiggs Fpc

Bobby Wiggs, FPC has a diverse work experience spanning several companies. Bobby started their career in 2011 as an Employment Services Specialist Intern at the Georgia Department of Labor. In this role, they selected qualified applicants for job referrals and recorded and evaluated relevant data.

In 2012, Bobby joined ADP as an Associate Client Support Consultant. Bobby provided high-quality customer service, resolving incoming calls regarding the payroll system and troubleshooting issues. Bobby also educated and trained clients on ADP payroll products, aiming to generate positive experiences and promote customer loyalty. In 2015, they transitioned to the role of Implementation Specialist at ADP. In this position, they engaged with clients, ensuring their satisfaction and retention. Bobby also processed payroll accurately and analyzed sales contracts to ensure appropriate product delivery.

In 2018, Bobby joined Businessolver as a Benefits Specialist II. Here, they analyzed and researched billing for COBRA and Direct Bill clients, resolving issues with enrollments and payments. Bobby maintained a high level of quality assurance, consistently achieving 95% accuracy in quality analysis reports. Bobby also deescalated COBRA and Direct Bill related cases from the member services team.

Recently, in 2022, they took on the role of Operations Guru at Businessolver. The specific responsibilities and duration of this role are not provided in the information given.

Bobby Wiggs, FPC, obtained a Bachelor of Arts degree in Psychology from Augusta University in the years 2008 to 2012. Prior to attending Augusta University, Bobby Wiggs attended East Tennessee State University in 2007 to 2008, where the field of study was also Psychology. Additionally, Bobby Wiggs has a background in Bible/Biblical Studies from Liberty University, although specific years of attendance are unknown. In April 2017, Bobby Wiggs obtained the FPC certification from the American Payroll Association.