Abu Siddeeq

Abu Siddeeq has extensive work experience in the customer service field. Abu most recently served as the Customer Experience Director at c2c (Trenitalia c2c Ltd), starting in February 2023. Prior to that, they worked as the Head of Customer Experience at London North Eastern Railway from January 2020 to February 2023. Abu also held the position of Head of Customer Proposition at Great Western Railway (GWR) from June 2018 to January 2020 and CX Programme Manager from May 2015 to May 2018. Abu Siddeeq's previous roles include Customer Contracts Manager at FIRST RAIL HOLDINGS LIMITED from September 2013 to May 2015, General Manager of Customer Services at NHS from November 2012 to September 2013, Regional Operations Manager at Transport for London from January 2011 to November 2012, and Customer Service Manager at Transport for London from July 2007 to January 2011. Prior to that, they worked as the Procurement Helpdesk Manager at British Airport Authority from 2005 to 2007 and as an Outbound Sales Advisor at Lloyds TSB from 2001 to 2002.

Abu Siddeeq attended Hutchesons' Grammar School in Glasgow from 1996 to 2001. During this period, no specific degree or field of study was provided. In 2017, Abu Siddeeq obtained a certification as a PRINCE2 Practitioner from BCS, The Chartered Institute for IT.