Ahsan Butt

Ahsan Butt has a diverse work experience spanning over 16 years. Ahsan started their career at Bank Alfalah Limited as a Call Center Representative, where they handled inbound calls and received recognition for their outstanding performance. Ahsan then moved on to Emirates Global Islamic Bank Ltd., where they launched a customer relationship management software and continued to excel as a Call Center Representative. Ahsan then joined Faysal Bank Limited as a Call Center Representative, where they handled a high volume of inbound calls and consistently achieved high customer satisfaction ratings. Afterwards, Ahsan worked at Multinet Pakistan (Private) Limited as a Customer Project Management Executive, where they built relationships with clients and successfully completed projects. Ahsan then worked at The Bank of Punjab as an Assistant Manager in Card Services & ATM, and later as a Team Leader in the Call Center, demonstrating their leadership skills and ability to handle customer complaints effectively. Ahsan then joined Al Baraka Bank (Pakistan) Limited, where they held various managerial roles in Human Resources, Service Quality, and Call Center management, implementing cost-saving measures and streamlining processes. Following that, Ahsan worked at Kelly Services as an Operations Officer II, processing payments and handling financial transactions. Ahsan then served as a Senior Assistant Call Center at Parsons Corporation, gathering situational awareness and preparing reports for the Transportation Operations Center of the City of Toronto. Ahsan's most recent role was at Scotiabank, where they worked as a Fraud Detection Analyst, resolving fraud-related issues and implementing fraud prevention strategies. Currently, Ahsan is working at CAARY as a Fraud Analyst, where they are responsible for developing and implementing fraud control strategies and monitoring alerts to safeguard against transaction risk. Ahsan's extensive work experience demonstrates their expertise in customer service, fraud prevention, project management, and team leadership.

Ahsan Butt's education history includes:

- ILMA University - Formerly IBT: Ahsan Butt obtained a Bachelor's of Computer Science (Hons) degree in Computer Systems Networking. The specific start and end years are not provided.

- Iqra University (Official): Ahsan Butt acquired a Master of Business Administration (MBA) degree in Marketing. The exact duration of the program is not mentioned.

- York University: Ahsan Butt pursued a Certificate in Risk Management from 2020 to 2021.

Additionally, Ahsan Butt has obtained various certifications:

- Certified Risk Management Professional (CRMP) from RIMS (Risk and Insurance Management Society, Inc.) in March 2021.

- Anti Money Laundering & Terrorist Financing for Banking Professionals from the Canadian Securities Institute in November 2018.

- Certificate of Appreciation for conducting training session on Effective Telephone Handling Skills from Al Baraka Bank Pakistan Ltd. in April 2018.

- Anti Money Laundering from Thomson Reuters in December 2017.

- Importance of Objective Setting & Corporate Outlook, Business Communication from Al Baraka Bank Pakistan Ltd. in May 2016.

- The Principles of Fraud Management from the Academy of Risk Management in November 2014.

- Mastercard Operations & Technology from LAC Mastercard Academy in May 2014.

- Email Etiquettes & Telephone Handling Skills from Octara Pvt Ltd in December 2012.

- Communicating Customer Care from the Advanced Institute of Training and Consultancy in September 2007.

- Certificate of Achievement Cards Division for outstanding performance in Q1-Q3 2006 from Bank Alfalah Limited (specific month not provided).

- Certificate on Enhancing Presentation Skills from ILMA University - Formerly IBT in April 2003.