Andrew Butler

Andrew Butler has worked in the customer service and customer experience industry since 2010. Theirwork experience includes being a Host and Founder of Grounded Gamers from 2010 to 2012, a Writer/Reviewer and PR for Proven Gamer from 2012 to 2013, a Part Time Key Holder for Five Below from 2013 to 2015, a Customer Experience Specialist, Beta Specialist, and Customer Experience Advocate for Trusource Labs from 2015 to 2017, a Supervisor and Subject Matter Expert for Everise from 2017 to 2021, and a Team Manager, Membership Services for WHOOP from 2021 to 2022. Currently, they are a Customer Experience Manager for Caavo. Throughout their work experience, they have developed a deep knowledge of core product features and technical functionality, provided exceptional customer service, maintained clear and thorough documentation of support emails, calls, and chats, assisted Level 1 and Level 2 support agents with complex technical issues, collaborated with internal support teams, documented internal processes and policies, trained new and existing agents, facilitated Technical Skills coaching and up training of existing support teams, maintained a high professional standard in individual behavior, courtesy, and respect, provided and/or updated reporting of client support metrics and KPI's weekly, and completed a Career Development Program for Client Services.

Andrew Butler attended Austin Community College from 2011 to 2012.