Emily S.

Emily S. has extensive experience in guest experience management, currently serving as Senior Manager at Cactus Club Cafe since October 2018. In this role, Emily S. has successfully managed and coached a team of four direct reports, implemented streamlined processes to enhance service responsiveness, and developed training materials to optimize onboarding for Guest Experience Coordinators. Previous positions include Guest Experience Specialist, overseeing feedback for 32 restaurants, and roles within Disney Media & Entertainment Distribution, where Emily S. managed network scheduling and content automation. Emily S. holds a Bachelor of Arts in Radio and Television from Hofstra University and a high school diploma from The Lawrenceville School.