Account Manager

Calabrio is a customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. 

The primary responsibility of the Account Manager is to drive sales with existing and new customers both direct and through partners.

• Responsible for the achievement of associated territory sales quotas: software and services.
• Uncover, develop and lead all sales activities for the sale of Calabrio products, additional applications, and renewed maintenance within the existing customer base.
• Continually build a strong sales pipeline of well-qualified revenue opportunities.
• Identify key stakeholders, build and develop strong relationships with them, fostering a high level of trust.
• Effectively manage opportunities through Salesforce.com.
• Exhibit strong strategic thinking, initiative, and high activity level.