Engineering Team
About
The Engineering Team at Calabrio is responsible for designing, developing, and implementing advanced AI-driven analytics tools for contact centers. This team ensures seamless integration of innovative solutions to uncover customer sentiments and provide actionable insights across the organization. They also manage technical escalations, optimize system performance, and support data-driven decision making to enhance customer experience and drive business growth.
Team members
Ashraf Khandwalla
Senior Principal Innovation De...
Ben Fochs
VP Of Finance
Brian Baccam
Senior Implementation Engineer
Cheryl Smith
Manager, Implementation Engine...
Dan Cregan
Technical Engineering And Esca...
Jamie Berger
Senior Systems & Data Analyst
Jamie Thom
Senior Solution Engineering Ma...
Jenny Lui
Technical Lead Engineer
Karen Chan
Senior Director Of Engineering
Katarina Edström
Senior Operations Specialist
Laura Liljegren
Lead Revenue Accountant
Matt Kroulik
Manager, Solutions Engineering
Merenie Bonaime
Senior Implementation Engineer
Mike Bendickson
Software Engineering Manager
Mike West
Senior BI Solution Architect
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