Ali Koyuncu

Ali Koyuncu has 28 years of experience in telecommunications, and has held various leadership roles in the field. In 2021, they began working as a Software Development Manager at Call Center Studio. From 2017 to 2021, they were the CEO and Founder of Sputnik Technology, a Team Leader at Asseco South Eastern Europe, a CTO at Exodussoft, a Senior Software Architect/Delivery Manager at Partner Teknoloji, a Freelance Genesys Consultant at Star Systems Corporation, a System Architect at Intelicom, a Project Manager at SYS Telecommunications, a Project Leader at Garanti Teknoloji, and a Consultant at KocSistem. During this time, they were responsible for project management, software coding, system integration, unit testing, customer/vendor relations, technical support, and technical documentation. Ali also achieved various successes, such as attending UC Expo London 2017 for product launch and workshops, conducting Test Group at Turkcell, managing Support Group Management Team at Avea (Türk Telekom), designing and developing CCPLite, and becoming a Genesys Certified Engineer and Developer.

Ali Koyuncu has a Bachelor of Science (BS) in Electrical & Electronics Engineering from Orta Doğu Teknik Üniversitesi / Middle East Technical University, which they obtained between 1988 and 1993. Ali then went on to earn a Bachelor of Science (BSc) in Electrical & Electronics Engineering from Eastern Mediterranean University between 1993 and 1995. In 1997, they enrolled at Princeton University, where they are currently pursuing a Master of Science - MS in Computer Science. Ali Koyuncu has also obtained a number of certifications, including Speech Analysis from Verint in February 2019, Etkin İnsan Yönetimi from TMI in December 2017, Takım ve Performans Koçluğu from TMI in October 2017, Quality Management from Verint-Systems in May 2017, Verint Application Engineer from Verint-Systems in May 2017, Work Force Management from Verint in May 2017, DS220 - Data Modelling from DataStax in December 2015, Foundations of Apache Cassandra from DataStax in September 2015, Oracle BPM from LinkPlus in April 2014, Oracle BPM Workshop from LinkPlus in March 2014, Avaya Compliance Certificate from Avaya in April 2012, ASDC - Avaya Certified Developer from Avaya in September 2011, Certified Genesys Developer from Genesys in February 2001, Certified Genesys Engineer from Genesys in February 2000, PMP from PMI-OC Project Management Institute Orange County Chapter in May 1999, Genesys Professional Services Developer / PSDK Self Study from Genesys in April 2018, and Speech from Verint-Systems in May 2017.