Ara Mikailian

Ara Mikailian is an experienced IT and customer support professional, currently serving as the Head of Customer Support at Callsign since October 2021, where responsibilities include managing a hybrid customer support team across the UK and UAE and ensuring timely resolution of client incidents. Previously, Ara held the position of Global Service Desk Team Leader at Freshfields Bruckhaus Deringer, overseeing a diverse team in a 24/7 operation and driving continuous service improvement. With a strong background in technical management, Ara has led teams in various roles, including Technical Delivery Manager and Messaging Team Lead, across notable organizations such as Computacenter, Lloyds Banking Group, and BSKYB. Educational qualifications include an HND in Business Information Technology from Leeds Beckett University and a BTEC National Diploma in Business & Finance from Garforth Academy.