Customer Success Manager

Canary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley, including Y Combinator, Canary Technologies is trusted by thousands worldwide and serves some of the world’s largest and most iconic hotel brands.

About You You are a motivated self-starter who thrives in a fast paced environment, and are energized by the opportunity to help build the Customer Success department from the ground up. You have demonstrated success driving strong product adoption and cultivating fruitful customer relationships. You are excited to dive into the details and help craft the onboarding, adoption, and retention playbooks that will make up the foundation of the Customer Success function at Canary.

About the Role This role is part of the Customer Success team and is responsible for forging strong, fruitful relationships with our customers. We are growing quickly, and the day-to-day responsibilities will evolve as the company grows. You will have the opportunity to work cross-functionally with the entire team, including leadership, to help design and operationalize processes that will drive seamless implementation, healthy product adoption, and revenue expansion within our customer base.

Responsibilities

• Onboard customers on Canary’s suite of solutions and ensure key stakeholders have strong working knowledge of all features and functionality
• Help design and execute health management playbooks to proactively identify risks within the customer base and opportunities to expand Canary’s footprint
• Identify product gaps and opportunities to better serve our customers, and work with our Product team to define requirements and beta test solutions
• Act as a trusted advisor and conduct business reviews with key stakeholders within priority brands and management companies
• Evangelize the voice of our customers within Canary to help us continue putting the customer at the center of everything we do

Qualifications

• BA/BS
• 3+ years experience in Customer Success or Account Management
• Excellent written and verbal communication skills, with emphasis on active listening
• Demonstrated history of forging strong business relationships that lead to fruitful, long lasting partnerships
• Ability to be self directed and operate successfully in a lean, fast-paced organization
• Prior experience in Hospitality strongly preferred
• Prior experience with Salesforce preferred
• Prior experience with collaboration software preferred (Slack, Asana, etc.)

Benefits

• Health Care Plan (Medical, Dental and Vision)
• Paid Time Off (Vacation, Sick & Public Holidays) and Canary Days
• Stock Option Plan
• Flexibility to visit and travel to our offices (NY or Dallas)
• Paid Parental Leave
• A diverse, world-wide team