Panchali Biswas currently serves as CX Director at Capgemini, a position held since July 2025. Prior to this, Panchali was Solution Director - CX at Ascendion, leading a Case Management solution for a UK-based bank. Panchali's experience includes a role as Digital Specialist at Microsoft, focusing on Digital Transformation and presales for Dynamics 365 CRM and Power Platform across India and APAC, as well as a decade-long tenure at Accenture as Senior Solution Architect for Systems Integration, working on SAP projects. Before Accenture, Panchali gained expertise at IBM as a Functional Consultant, leading various projects in CRM solutions. Educational qualifications include an MBA in Marketing from the Institute of Rural Management Anand and a BE in Electrical, Electronics, and Communications Engineering from Vivekanand Education Society's Institute Of Technology.
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