Collections Officer

📈Check out the development opportunities in the Collections team.

🏡🏢This is a Hybrid role, the Collections team work from our Cardiff City Centre Office 3 days per week. Your first 3 months will be 5 days a week whilst you undergo your training. 

What You’ll Be Doing
As a Collections Officer, you'll be providing the best customer service while managing and carrying out the collection of outstanding accounts. You'll be getting in touch with customers, discussing payment plans, and keeping accurate records of all interactions and payment statuses. Additionally, you'll be working with other departments to resolve billing issues and ensure a smooth and positive experience for our customers

✨Proactively contact customers to discuss outstanding accounts
✨Arrange payment plans to help customers get back on track
✨Provide exceptionally good customer service at all times
✨Keep accurate notes on each customer account
✨Collaborate with other departments to resolve queries
✨Monitor accounts to identify overdue payments 

Shift Patterns
Core hours are between 8am-8pm Monday - Friday, with one Saturday in every 4 weeks (8am-12pm). Shift patterns would be:
✨8am-4:30pm
✨9am-5:30pm
✨11:30am - 8pm

We’re Looking For
✨Call centre experience desired
✨Collections, complaints or sales experience desired
✨Able to communicate extremely well over the phone
✨Able to demonstrate empathy
✨Able to negotiate
✨Able to work independently and as part of a team

Diversity & Inclusion
🌈We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:

💷 Salary £26,000 - £28,000 depending on experience
🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

Other Useful Info
🤝Interview Process:
🤝First stage: 15 minute intro and values call with Talent Partner (Video call)
🤝Final stage: Assessment day Wednesday 18th September (In person)
📄Apply using your up to date CV and please take the time to fill out the application questions as these will form part of our decisioning.