Phillip Jo

Phillip Jo is an accomplished design leader with extensive experience in shaping user experiences and design strategies across various sectors. Currently, as the Director of Design for Travel at Capital One, Phillip has played a pivotal role in developing the travel design team and leading comprehensive design initiatives for Capital One's Travel, enhancing customer value and experience. Previously at Capital One, Phillip headed the CreditWise design team, creating solutions that provided credit relief during COVID and generated significant customer savings. Phillip's earlier roles include designing UI/UX for veteran services improvements at ProSphere Digital Services and managing product design and analytics at Macro Conscious. Phillip holds a Bachelor’s Degree magna cum laude from Emory University and has completed industry certifications in User Experience and Interaction Design.