Nicole C.

Nicole C. has a diverse work experience in the healthcare industry. Nicole is currently an Advisory Board Member at the Society for Health Systems, where they provide expertise in healthcare improvement and professional development. Prior to this, they served as the Chief Experience Officer at CareMax, Inc., focusing on enhancing patient experience and satisfaction. Nicole also held the role of Co-Chair Advisory Board Member at The Beryl Institute, where they provided insights and guidance on patient experience initiatives.

Nicole C. has a background in patient experience leadership, having served as the Corporate Director of Patient Experience at ChenMed and Director of Patient & Guest Experience at Laurel Regional Hospital. In these roles, they developed and implemented initiatives to improve patient and physician satisfaction, collaborated with senior management, and built relationships with healthcare professionals. Additionally, they have been a keynote professional speaker at healthcare quality education conferences and has spoken at the Next Gen Patient Experience event.

Nicole C. is also a Member of America's Health Insurance Plans (AHIP), contributing to the improvement and protection of healthcare coverage and services. Nicole has experience in public service as a Notary Public for the State of Maryland, where they played a role in preventing fraud and ensuring the proper execution of certain documents.

Furthermore, Nicole C. has served as the Chief Experience Officer at InnovaCare Health for three years and was involved in shaping the overall patient experience strategy. Nicole brings a wealth of knowledge and expertise to their work in the healthcare industry.

Nicole C. is currently pursuing a Doctor of Philosophy (PhD) degree in Public Policy at Liberty University, which they are expected to complete in 2024. Prior to this, they obtained a Bachelor of Science (B.S.) degree in Liberal Arts and Sciences/Healthcare from Excelsior University. Nicole also holds a Master of Science (MS) degree in Health Sciences/Public Health from the same institution.

In addition to their degrees, Nicole has obtained several certifications. Nicole is certified as a Project Management Essentials Certified by the Management and Strategy Institute, which they obtained in May 2020. Nicole has also achieved the Six Sigma Lean Black Belt Professional (LBBP) certification from the same institution, which they obtained in November 2017. Nicole holds the Design for Six Sigma Certified (DFSSC) and Six Sigma Green Belt Certified (SSGBC) certifications, both obtained in November 2015. Furthermore, they completed the Emergency Management Professional Development Series (PDS) from the FEMA Emergency Management Institute (EMI) in October 2015. Nicole also completed the National Incident Management System Command For Healthcare & Hospitals certification from the Emergency Management Institute- FEMA in January 2014.

Nicole has demonstrated their commitment to patient experience by obtaining the Certified Patient Experience Professional (CPXP) certification from the Patient Experience Institute in December 2015. Recently, they have renewed their certification and obtained the Certified Patient Experience Professional (CPXP) certification again in May 2022. Additionally, they hold a Lean Six Sigma White Belt certification from the Management and Strategy Institute. The specific month and year of obtaining the Lean Six Sigma White Belt certification are not provided.