Pamela M.

Pamela M. has a diverse range of work experience. Pamela has worked at several companies in various roles, showcasing their ability to adapt and excel in different positions.

At Cargas Systems, Pamela worked as the Director of Energy Support, where they built and developed a customer-centric team and implemented best practices. Pamela also resolved operational barriers and established positive working relationships across the organization. Prior to this role, they served as the Customer Support Manager, responsible for managing the Customer Support team and implementing plans to improve response time and ticket backlog.

Pamela also worked at Agero, Inc. in multiple roles. Pamela served as the Vendor Management Liaison, strengthening relationships between outsourced contact centers and Agero leadership. Pamela was responsible for ensuring performance attainment and managing invoicing cycles. Additionally, they were the Process Manager in Operations Planning Analysis, leading cross-functional work groups and spearheading process improvement initiatives. Prior to this, they served as the Manager of Operations, overseeing program management and continuous improvement efforts.

At World Travel Holdings, Pamela held the position of Director of Operations and Planning. Pamela oversaw multiple teams and acted as a Project Manager for major initiatives. Pamela also served as the Sales & Service Operations Manager, achieving revenue and expense objectives and coordinating with the Learning and Development Department. Additionally, they worked as a Virtual Performance Coach, driving sales performance and implementing virtual marketing strategies and recruitment efforts.

Pamela's earlier work experience includes a role as a Customer Service Supervisor at Bookspan, LLC. Pamela was responsible for developing a team of customer service representatives and implementing employee development plans.

Overall, Pamela M. has a strong background in operations, customer support, and management, with a proven track record of success in building teams, improving processes, and achieving performance goals.

Pamela M. obtained their Master of Business Administration (MBA) degree in Leadership and Professional Studies from Duquesne University from 2004 to 2006. In addition, they hold various certifications including the KCS Foundation from The KCS Academy, obtained in May 2020, and a Masters Certificate in Project Management from Villanova University, obtained in January 2016. Pamela also obtained Masters Certificates in Six Sigma Green and Six Sigma Lean from Villanova University in 2016.