Madan Allumada

Madan Allumada is an experienced professional in the hospitality industry with a significant track record in talent acquisition, guest experience, and quality assurance. Currently serving as Senior Director of Talent Acquisition & Quality Assurance at Carnival Corporation since March 2023, Madan previously held various positions at Holland America Line from January 2003 to March 2023, including Director of Guest Experience & Quality Assurance and Senior Manager of Guest Experience & Product Development. During this time, Madan implemented processes to survey over 1 million guests annually and developed key performance indicators to enhance guest satisfaction. Prior experience includes roles as Duty Manager at O'Donoghue Ring Collection and Corporate Management Trainee at Renaissance Hotels. Madan holds an MBA in Business Administration with a specialization in Hotel Management from Western Sydney University and is currently pursuing continuing education in Hospitality Financial Management and Strategic Leadership at Cornell University.