Lynn Crossman

Lynn Crossman has extensive experience in customer success and account management. Lynn currently works at Carrot Fertility as a Senior Customer Success Executive, where they have been since February 2023. Prior to their current role, Lynn was a Customer Success Executive at Carrot Fertility from October 2021 to February 2023, and a Senior Customer Success Manager from February 2021 to October 2021. Before joining Carrot Fertility, they worked at Ease as a Customer Success Manager from August 2018 to February 2021.

Lynn also has experience at Maxwell Health, where they served as an Account Manager. In this role, they were responsible for onboarding and strategic planning, maintaining strong relationships with partners, and providing customer service. Lynn worked at Maxwell Health from March 2015 to July 2018.

Prior to Maxwell Health, Lynn worked at Eastridge Workforce Solutions as a Benefits Director, implementing benefits products and ensuring compliance with the Affordable Care Act. Lynn held this position from October 2014 to February 2015.

Before Eastridge Workforce Solutions, Lynn held several roles at Mercer. Lynn worked as a Senior Associate from July 2013 to September 2014, where they cultivated carrier relationships, conducted strategic planning meetings, and provided expertise on employee health and welfare. Lynn also helped implement Mercer's Private Exchange for a client. Prior to this, Lynn worked as a Senior Associate from May 2012 to June 2013, where they performed similar responsibilities and coordinated vendor readiness for client acquisitions.

Lynn's earlier experience includes roles at Cowan Benefit Services and Willis, where they worked as a Director of Account Management and Consultant respectively. In these positions, they played a key role in business operations, leading strategic planning meetings, analyzing claims and utilization experience, and developing client communication. At Cowan Benefit Services, Lynn also developed client wellness plans.

Lynn'searliest experience in the field was at Marsh, where they worked as a Consultant and Senior Analyst from 2000 to 2005. In these roles, Lynn led strategic planning meetings, performed medical underwriting analysis, and provided funding options for clients in various industries.

Overall, Lynn Crossman has a diverse background in customer success, account management, and benefits administration, with a focus on building strong relationships with clients and delivering exceptional service.

Lynn Crossman graduated from James Madison University in 2000 with a Bachelor of Science (B.S.) degree in Health Assessment and Promotion. In 2013, Lynn obtained a certification in Life & Health Insurance from the California Department of Insurance.