Shafiq Z.

Shafiq Z. currently serves as a Senior Customer Experience Executive at Castlery since April 2021, after previously holding the position of Customer Experience Executive. Prior experience includes working as a Customer Service Officer at MOM from January 2020 to April 2021, and as Shared Customer Service Lead at Deliveroo from April 2018 to October 2019. In the role at Deliveroo, Shafiq Z. was promoted to oversee and mentor the customer service team, managing escalated cases and ensuring high levels of customer satisfaction in a fast-paced setting. Additionally, Shafiq Z. has experience as a Customer Care Associate, where responsibilities included monitoring the customer experience, managing client communications, and resolving disputes. Educational background includes a Diploma in Sports & Leisure Management from Republic Polytechnic, obtained between 2012 and 2015.