Carlos Esteban Paniagua Zamora

Carlos Esteban Paniagua Zamora is a skilled professional with extensive experience in customer delivery and risk management. Currently serving as Customer Delivery Manager and previously as Senior Campaign Specialist at Catalina USA since October 2018, Carlos has demonstrated expertise in managing client relationships and campaign strategies. At Citi from May 2015 to September 2018, Carlos held the role of Risk Analyst 3 Team Leader, overseeing risk analysis and team operations. Carlos also worked as a Security Compliance Reviewer at Equifax Costa Rica for a brief period in 2014. Educational qualifications include a degree in English for call center from Instituto Nacional de Aprendizaje and ongoing studies in English Teaching at Universidad Hispanoamericana (CR), complemented by secondary education from Colegio Rodrigo Hernandez Vargas.