Terri Elliff

Terri Elliff has been working as a Service Delivery Manager at CBTS since 2016. Prior to that, they had extensive experience in various roles at Avon. From 2011 to 2016, they served as the Manager of Vendor Relations / Vendor Management, overseeing outsourcing relationships, budgets, and a team of 300 associates. From 2006 to 2011, they held the position of Manager of System Design and Integration, coordinating with other Avon business units and vendors for implementing technology changes. From 2000 to 2006, they were the Manager of Campaign Administration, Communication, and Teleservices, responsible for Avon Representative communication. From 1997 to 2000, they worked as a Supervisor of Training and Quality Assurance at Avon, designing quality processes and managing training. Before Avon, they were a Senior Policy Analyst at the US Government Accountability Office from 1989 to 1995.

Terri Elliff has a Bachelor of Business Administration (BBA) degree in Finance and Economics from Gannon University. Additionally, they hold a Master of Education (MEd) degree in Human Resources Development from Xavier University. Terri also has a certification as a Certified Operations Manager from the Call Center Industry Advisory Council. The specific years of completion for their education and certification are not provided.