Susan Ripley

Susan Ripley has over 20 years of experience in the field of design and user experience. Susan started their career as a Graphic Design Intern at TAL Marketing in 1998 before moving on to CyberInk-LP as a Web Designer. Susan then joined Dresdner RCM as a Graphic Designer, where they implemented corporate standards and worked on print collateral. Susan later started their own agency, Ripley Designs, where they provided art direction and consulting services to small to mid-sized businesses in the Atlanta area.

In 2009, Susan joined Nuesoft Technologies as a Senior Graphic & Web Designer in the healthcare IT sector. Susan then worked at Springfield Corporation as a Senior User Experience Designer, responsible for the UI/UX design of the company's e-commerce site and internal web-based tools. Susan then joined McKesson Health IT as the User Interface/User Experience Design Lead, where they defined and refined the UX vision and design strategy.

After their role at McKesson, Susan worked at Global Payments as the Sr. User Interface/User Experience Design Manager in the FinTech industry. Susan created and managed the User Experience vision and design strategy, built and mentored a team of designers and researchers, and integrated the user-centered design process into the software development lifecycle.

Susan has also served as a Substitute Instructor at GA Tech UX Bootcamp, where they taught UX/UI courses. Currently, they hold the position of VP of Experience Design & Research at ConstructConnect, where they are responsible for leading the experience design and research efforts for the company.

Susan Ripley received their Bachelor's degree in Art/Art Studies, General from Penn State University between 1995 and 1998. Susan later pursued a Master of Science in Information Design & Strategy from Northwestern University, completing their studies from 2023 to 2026. In addition to their formal education, Susan obtained various certifications, including "Becoming an AI-First Product Leader" from LinkedIn in 2021, "UX Design Techniques: Analyzing User Data" and "UX Design Techniques: Creating Personas" from lynda.com in 2015, "Certified Usability Analyst" from Human Factors International in 2013, and "Foundations of UX: Content Strategy" from lynda.com in 2013.