Renee Hale

Renee Hale has a strong background in customer care and support, with over 30 years of experience in various leadership roles. Renee currently serves as VP of Customer Care at CDK Global since 2023. Prior to this, they worked at First Advantage as VP of Global Customer Care from 2015 to 2023, where they successfully grew the customer care organization into a global support organization and implemented various initiatives to increase customer satisfaction and efficiency. Renee also worked at JDA Software as Director of Global Support Operations from 2012 to 2015, where they implemented Salesforce Service Cloud for the global support organization. Additionally, they served as Director of Customer Support at Sage Software from 2004 to 2012 and as Director of Contact Center Services at Method IQ from 2002 to 2003. Earlier in their career, they worked at IBM as Senior Manager of Customer Support & Service and at Lotus Development as a Technical Trainer in Customer Support.

Renee Hale began their education in 1988 at Georgia State University, where they pursued a Bachelor of Business Administration (BBA) degree with a focus on Marketing. Renee attended the university until 1990. In 1991, they enrolled in Kennesaw State University to pursue a Master of Business Administration (MBA) degree. It is not specified when they completed their studies at Kennesaw State University.

Additionally, Renee Hale has obtained several certifications. In 2013, they earned a Six Sigma Green Belt certification from Villanova University and a Lean Six Sigma certification from Villanova. In 2014, they obtained a Change Management certification from Prosci. Furthermore, they hold certifications in Customer Delight, Salesforce Service Cloud Mountaineer, Working Successfully with Gen Y in Call Centers, and ccSigma Yellow Belt, although the specific details regarding the institution and year of completion are not provided.