Danny Louis

Danny Louis has a diverse work experience in the IT field. Danny'smost recent position was as a System Engineer at Center Source, Inc., where they focused on creating and managing tickets for different projects, monitoring infrastructure alerts, and maintaining alerts. Prior to that, they worked as a Linux Support Technician at Liquid Web, providing server support to customers and addressing website and server issues. Danny also has experience at Conduent, where they held various roles such as Helpdesk Team Supervisor, Helpdesk Quality Assurance Specialist, and Helpdesk Analyst. In these roles, they managed multiple accounts, supervised a team of agents, evaluated call quality, trained agents on various tools, and assisted customers with printing problems.

Danny Louis attended (ITSC) Community College from 2015 to 2018, where they obtained a Bachelor of Applied Science (BASc) degree in Information Technology. In addition, they have obtained several certifications, including Red Hat System Administration II (RH134) and Red Hat System Administration I (RH124) from Red Hat, both obtained in 2022. Danny also holds a cPanel professional certification (CPP) from cPanel, which was obtained in 2020.