As chief information officer, Michael Ragunas is responsible for all information technology for Cetera Financial Group, including direct oversight of all technology supporting the broker-dealers in the Cetera network. Mike brings extensive experience delivering high-volume critical systems including online commerce, SaaS/API-based middleware, contact center, fraud and claims platforms, store/branch technology, and data center infrastructure. He is also a member of the Executive Team. Ragunas' most recently served as chief technology officer for Payfone, Inc., a leading provider of mobile network-based authentication and fraud avoidance solutions—protecting mobile data as well as call center interactions for large financial institutions and other clients needing mobile security solutions. Prior to joining Payfone, Mike served as the chief information officer for Fanatics, Inc., a leading online retailer of officially licensed sports merchandise. Earlier, Ragunas spent seven years at Bank of America serving in senior technology executive roles including leading architecture and middleware for the consumer bank, and contact center, fraud, and claims technology for the enterprise. Mike began his career at Staples, Inc. where over his nearly 20-year tenure he progressed through roles in operations and technology including chief technology officer for Staples.com and vice president of enterprise technology strategy and architecture. He earned his undergraduate degree at Harvard University, graduating with honors in general studies with a concentration in economics. He has earned numerous professional recognitions throughout his career, including being named to InfoWorld Magazine’s “Top 25 Most Influential CTOs” as well as Computerworld’s “Premier 100 IT Leaders”. Ragunas has also been awarded multiple patents for technology and business process innovations.
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