Rafael Lim

Rafael Lim has a diverse work experience spanning over two decades. Rafael has worked in various roles in the IT field, demonstrating strong technical skills and expertise.

Their most recent position is as a Lead IT Support Engineer at the Chan Zuckerberg Biohub Network. In this role, they manage projects, leads technical teams, and provides guidance and support to end-users for hardware and software setup.

Prior to this, Rafael worked as a Desktop Support Technician at Delta Dental of California and as an Executive Support Technician at PayPal, where they provided support to senior executives and ensured the delivery of world-class IT services.

Rafael has also worked as a Desktop Support Technician at E*TRADE, Pharmacyclics, an AbbVie Company, and Fitbit. In these roles, they were responsible for troubleshooting, maintaining computers and software, and providing support to users both remotely and in person.

Earlier in their career, Rafael worked at Yahoo as a Deskside/Helpdesk support, where they provided end user support for various technologies and made recommendations to improve the functionality of the service desk.

Rafael also worked as a Level 2 Desktop Support at Broadcom Limited, providing desk side support for multiple campuses and managing issues through ticket systems.

Rafael's work experience also includes a long tenure as a Volunteer at Bindlestiff Studio. Additionally, they had a short-term project-based role as a Search Editor at Yahoo, where they worked on search refinement and user experience enhancement projects.

Rafael Lim completed an associate's degree in Theater Arts at the University of the Philippines from 1996 to 1999. In 2000, they obtained a trade certification in Network Technology from the Computer Learning Center. Rafael also holds certifications as an Apple Certified Mac Technician from Apple, and an A+ certification from CompTIA. The specific dates for obtaining the certifications are not provided.