Erika Trujillo

Erika Trujillo has a diverse work experience that spans across various industries. In their most recent role as a Customer Success Manager at ChartHop, they are responsible for establishing and maintaining strong relationships with customers, understanding their goals and challenges, and providing personalized guidance and support. Erika monitors customer usage and adoption of the company's features and proactively addresses any issues or areas for improvement.

Prior to that, Erika worked as a Customer Success Manager at Groove, where they developed relationships with customers, maximized their potential through software education, and implemented client retention strategies. Erika also created and edited video tutorials, conducted live training sessions, and developed technical documentation.

Erika also has experience in customer success, marketing, and support roles at AccessAlly. Erika managed technical support and sales inquiries, created brand assets, developed social media marketing campaigns, and built and scheduled email marketing automations.

In addition, Erika served as the Head Softball Coach at Monarch High School and Peak to Peak Charter School. At SnapEngage, they worked as a Happiness Expert, providing support to premier clients through live chat and ticketing systems, reporting bugs to the development team, and managing the support team.

Erika's earlier roles include working as an IT Manager/Executive Administrator at McGhee Productivity Solutions, where they managed the build and delivery of a custom Learning Management System and provided desktop support. Erika also worked as a Program Planner at United Launch Alliance (ULA) and as a Business Operations Analyst at SEAKR Engineering.

Overall, Erika has demonstrated expertise in customer success, coaching, technical support, and project management throughout their career.

Erika Trujillo completed their Bachelor of Business Administration (B.B.A.) degree in Business Administration and Management, General from Coastal Carolina University, where they studied from 2004 to 2007. Prior to that, they attended the University of Northern Colorado from 2003 to 2004, but it is unknown if they obtained a degree or field of study from there.