Melissa C

Melissa C. has a diverse work experience spanning multiple industries. Melissa is currently working at ChartHop as a Senior Customer Success Manager, a position they have held since March 2023. Prior to this role, they served as a Customer Success Manager at the same company from January 2022 to March 2023.

Before joining ChartHop, Melissa was a member of the Autism Commission Birth to 14 Subcommittee at the Elementary and Secondary Education, Massachusetts Department of. Melissa started this role in August 2022 and their tenure is ongoing.

From August 2021 to January 2022, Melissa worked at CentralReach as an Implementation Lead. In this position, they were responsible for documenting client requirements, creating and maintaining technical specifications, and configuring the CentralReach platform to meet client needs. Prior to that, they served as a Customer Success Lead at the same company from October 2020 to August 2021.

Melissa also has experience in the field of behavioral consulting. Melissa worked as a Behavior Consultant at Advances Learning Center from April 2018 to May 2020, where they provided support to individuals with developmental disabilities.

In their earlier career, Melissa held the position of Program Manager at Melmark New England from September 2016 to April 2018. In this role, they managed a team and trained staff on supporting clients with developmental disabilities.

Before that, Melissa worked at The New England Center for Children from 2011 to 2016 in various roles. Melissa started as a Teacher in August 2011, where they taught students with Autism and other related disabilities using Applied Behavior Analysis (ABA) principles. Melissa later became a Senior Case Manager- Level II Teacher from August 2013 to August 2014. In their final role at the organization, they served as a Lead Teacher from August 2015 to August 2016, focusing on teaching skills to a child with Global Developmental Delay.

Melissa also has experience in nonprofit organizations. Melissa worked at AmeriCorps as an Outreach and Technology Coordinator from September 2010 to December 2011, where they spearheaded the development of educational activities for adults with autism and implemented a new media communications plan.

Additionally, Melissa has worked as an Oral History Researcher at Amherst Survival Center from September 2009 to May 2010 and as an Educational Assistant and Student Life Coach at the University of Massachusetts Athletics Department from September 2008 to May 2010.

Melissa began their career as a Medical Affairs Intern at Lantheus Medical Imaging in May 2009.

Overall, Melissa C. has a diverse background in customer success management, behavioral consulting, program management, teaching, and nonprofit work.

Melissa C. began their education at the University of Massachusetts Amherst, where they obtained a Bachelor of Science degree in Public Health and Education from 2006 to 2010. Melissa then pursued a Masters degree in Applied Behavior Analysis at Western New England University from 2011 to 2014. In 2018, Melissa obtained their Board Certified Behavior Analyst (BCBA) certification from the Behavior Analyst Certification Board (BACB). Melissa furthered their education by completing a Post-Baccalaureate program in Computer Science at Oregon State University from 2019 to 2021. Melissa also holds a license as a Licensed Applied Behavior Analyst from the Massachusetts Department of Mental Health (DMH), which they obtained in 2017. As of December 2022, they have also obtained the certification of Certified Scrum Product Owner® (CSPO®) from the Scrum Alliance.